Customer Service

The most important part begins after handover. Here is how to reach us and what we commit to.

Post-placement follow-up

We contact you after the worker arrives to check that things are going well, rather than waiting for you to raise a problem.

Replacement request

If the placement does not work out within the statutory period, replacement is a contractual right. Tell us the reason and we begin the procedure.

Request Service

Status of your application

You can ask where your case stands at any time: visa, medical clearance, attestation, or expected arrival date.

Contact

Formal complaint

If the matter is not resolved with the team, file a formal complaint — it enters our system with a reference and is tracked to closure.

File a Complaint

Meet our customer care team

Reach the person handling your request directly.

What we commit to

  • A response to any logged complaint within one business day.
  • Telling you the reason for a delay before you have to ask.
  • Never closing a complaint without telling you the outcome.

Ready to begin?

Send your request and the Wasel team will contact you to agree the right nationality and role and start the process.

Request Service